On this side of the Cascades, we don’t often hear much about transit in Spokane. That’s a shame, because Spokane is not just Washington’s second most populous city — and perhaps Washington’s most beautiful city — but it’s a place built around transit, whose center has survived the ravages of mid-century suburban flight, urban renewal and freeway building to become the slowly-regrowing urban center of the Inland Northwest. Its downtown is sprinkled with stunning railroad-era architecture (some of which would turn heads in San Francisco) its street grid is mostly complete, and the city and its suburbs are served by Washington’s most efficient transit agency, the Spokane Transit Authority.
Unfortunately, much of the transit news from Spokane has been bad, lately. One of the STA’s signature accomplishments is an attractive, modern bus station and customer service center in the heart of downtown, known locally as the Plaza. Photos of the Plaza are shown around the world by Jarrett Walker as an example of the kind of civilized, humane waiting-place that transit customers should expect, and which can be built even by not-lavishly-funded agencies. Such facilities are especially important to small-city transit agencies like STA, where there is no rapid transit system around which to organize the rest of the transit network, nor enough money to run a full grid of frequent routes out to the limits of the service area, and thus many customers need to make connections through a single central hub.